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At Southeastern Fishing Tackle Liquidators, customer satisfaction is our priority. This Refund & Return Policy is designed to comply with Google Merchant Center standards and clearly outlines your rights and responsibilities when making a purchase from us.
1. Return Eligibility
We accept returns on eligible items within 30 days of delivery.
To qualify for a return, the item must meet the following conditions:
- Item must be unused, unworn, and in original condition
- Must be returned in original packaging with all accessories included
- Proof of purchase (order number or receipt) is required
Non-Returnable Items:
- Used or damaged items not due to our error
- Custom-made products (e.g., custom cast nets)
- Items marked as final sale or clearance
2. Return Process
To initiate a return, please contact us within the 30-day return period:
- Email: [Insert Email Address]
- Include your order number, item details, and reason for return
Once your return is approved:
- You will receive return instructions and the return address
- Items must be shipped back within 7 days of approval
3. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5–10 business days
- You will receive confirmation once your refund has been completed
Partial Refunds May Apply If:
- Item is returned in a condition different from what was sent
- Missing parts or packaging
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service, as we are not responsible for lost returns
5. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will:
- Offer a replacement at no additional cost, or
- Issue a full refund, including shipping fees (if applicable)
6. Exchanges
We currently offer exchanges only for defective or damaged items. If you need a different product, please return the original item and place a new order.
7. Order Cancellations
- Orders can be canceled within 24 hours of purchase if they have not yet been shipped
- Once an order has shipped, it cannot be canceled and must follow the return process
8. Late or Missing Refunds
If you have not received your refund:
If the issue persists, contact us directly
Check your bank or payment provider account
Contact your credit card company (processing times may vary)
